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Main / Terms of Use

Terms of Use

Frequently Asked Questions

SHIPPING

All orders ship Monday – Friday. Delivery is proceeding by UPS. Please allow 2 to 4 business days to deliver your order, depending on destination. You will receive a confirmation via e-mail outlining the details of your order. Once your order ships, we’ll send you another email with your tracking info. Please contact us if you have any questions about your order info@tubeclothing.com

RETURNS

During 14 days following the delivery of your order, you may request the refund of items. Returns will only be accepted if the items are in new condition, with tags attached, and in original packaging. TUBE cannot accept returns where the mentioned requirements have been breached.

You are responsible for the shipping of returned items back to TUBE. Items lost in transportation will not be compensated for.

Refunds for returned goods will be made within two weeks of the return of the product, to the original purchaser credit card or other mean (depending on used payment method).

Please note that additional duties and/or taxes will not be refunded. Neither will shipping costs. For countries within the EU, VAT will be included in the refund.

Please contact us at info@tubeclothing.com for further assistance with a return or exchange

PRIVACY POLICY

Welcome to TUBE website.   

Your privacy matters and we recognize that you may have concerns regarding the collection, use, and disclosure of your personally identifiable information (“Personal Information”) which may be gathered during your use of the Site and the Services. This Privacy Policy informs you of the information we collect, the way we collect it, and what is done with it. This Privacy Policy does not describe information collection practices on other websites, including those linked to or from the Site nor any other companies or persons associated with the Services.   
WHAT DO WE DO WITH YOUR INFORMATION   
We collect the information you provide directly to us, such as when you open an account, place an order, ask to receive emails, or interact with us on social media. The types of personal data we may collect directly from you include: Contact information, such as your name, email address, mailing address, and phone number; Account information, such as your username and password; Billing information, such as credit card details and billing address; Optional information you may choose to provide, such as your date of birth, gender, social handles; and any other information you choose to provide.   
We may use the information we collect to deliver the products you request, to maintain and customize your account and our interactions with you, and to provide, maintain, and improve our Services. We also use the information we collect to: Communicate with you about our Services, including to tell you about products and services that may be of interest to you;  
Respond to your requests, inquiries, comments, and suggestions; Facilitate your engagement with the Services, including to enable you to post comments and reviews; Offer contests, sweepstakes, or other promotions; Conduct or administer surveys and other market research; and Protect against, identify, investigate, and respond to fraud or other illegal activity.   
HOW DO YOU GET MY CONSENT  
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only. If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.   
HOW DO I WITHDRAW MY CONSENT  
If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at info@tubeclothing.com   
SHARING YOUR PERSONAL INFORMATION  
We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, use Google Analytics to help us understand how our customers use the Site — you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout. Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.  
THIRD-PARTY SERVICES  
In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us. However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.  
For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.  
In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located. As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act. Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.   
LINKS  
When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.  
  SECURITY  
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed. If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.   
COOKIES  
Cookies help us personalize your experience with TUBE. We use cookies to keep track of how customers are navigating the Site and to allow us to provide you with personalized content. Cookies are small pieces of information which are issued to your computer when you visit a website and which store and sometimes track information about your use of the Service. When you enter the Site, our web server sends a cookie to your computer which allows us to recognize your computer but not specifically who is using it. By associating the identification numbers in the cookies with other customer information when, for example, you log-in to the Site or use the Service, we know that the cookie information relates to you. Some of the cookies used by our Service are served by us, and some are served by third parties who are delivering services on our behalf.   
CHILDREN’S PRIVACY ISSUES  
Our Services are not designed for children and do not knowingly collect personal data from children. If you have reason to believe that a child has provided personal data to us, please contact us, and we will endeavor to delete that information from our databases.   
CHANGES TO THIS PRIVACY POLICY  
We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.   
CONTACT US If you have questions or concerns regarding this Privacy Policy, or would like to update your preferences or information we have about you, please contact us at info@tubeclothing.com. We will take reasonable steps to respond to your request.

LEGAL NOTICE

All content on this site, including, but not limited to: informational content, graphic images is the sole property of UAB "Transunija" and may not be reproduced in any manner without the expressed written consent of UAB "Transunija".

Please note that upon placing an order, a receipt is automatically mailed confirming the purchase intent. This receipt does not constitute a contract, and orders may be canceled at any time due to inability to authorize a credit card, suspicion of fraudulent intent, or any other reason, as we see fit. Please further note that UAB "Transunija" shall have the right to refuse or cancel any such orders whether or not your credit card has been charged. If your credit card has already been charged and your order is canceled, UAB "Transunija" shall issue a credit to your credit card account in the amount of the incorrect price.

If you would like to remove your information from our database, change your information, or opt out of receiving communication, you may contact us by email info@tubeclothing.com or mail us at:

UAB "Transunija"

Registration code 302505698

Raudondvario pl.288a -20

Kaunas,Lithuania

Postal code: LT-47164

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